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Answering service

Our answering service is typically for smaller companies with 1 to 20 employees. We have helped all kinds of businesses, from manufacturing companies to consultant businesses. What industry you operate in is secondary, what matters is that we take pride in getting to know your company, regardless of type, industry, service or product.
We want to establish a close relationship and close contact to everyone in your company. It is our goal to know every person, every calendar, your everyday routines, and of course your customers. That way, we are familiar with the wide specter of your business, yet we are still close and are able to administer the calls in the best manner.

  • We always find someone to help, even though the primary person is not available
  • We let you know, as soon as we sense, something is not right
  • We empathize no matter what situation
  • We cover for you, when we know you are under pressure

Customers prefer real people

Answering the phone properly is key for any successful company. Customers like to speak to people, instead of a machine or an IVR system. Studies show that 60 % of customers don't leave a message, when they are met by an answering machine. Unanswered calls can prove costly, because customers often turn to other providers, if the phone stays unanswered.

Stay focused

You are in safe hands, when you outsource your answering service to Valeur and it frees up time for you and your staff to focus on running your business, without compromising on the quality of customer service. At the same time you enhance your efficiency, as you have more undisturbed time at hand. In other words, you get to use your competences, where they are most valuable.

Our focal point

If you decide to let Valeur take care of your calls, we go through the following together, in order to prepare us optimally for the job:

  • Who are your customers?
  • What specific requests do you for the service?
  • Do you want calls dispatched or us to take messages?
  • Which communication channels, would you like us to use?
  • Can we do any administrative work for you?
  • Are there names of family members or anyone else we should familiarize with?
  • We get to know your organization and location(s)
  • We systemize the facts: Who is who, contact information, areas of responsibility etc.
  • We learn about what you do

Getting started with answering service is simple. Your calls are transferred to a hidden number in our system, and we answer the phone as your company. Together we specify exactly how your customers should be handled.

 

Contact Valeur ContactCenter